2020 Network Freeze Schedule

Christmas opening hours

The below dates indicate the period when no new orders can be submitted for provisioning of new services. This includes new numbers, porting, migrations, the deployment of core network infrastructure along with the network cut-off time and date to ensure all requests are provisioned with the supplier before the network freeze.

Online quotes via our portal will still be accessible during the Network Freeze.

Daily Contacts:
Sales Team | Operations Teams

Beyond Services

ServiceFreeze startsFreeze endsLast order by
Inbound - New Order Requests5pm 09/12/209am 04/01/2112pm 07/12/20
Inbound - Changes & Developments5pm 11/12/209am 04/01/2112pm 10/12/20
Connectivity - exc. TalkTalk5pm 14/12/209am 04/01/2112pm 11/12/20
Connectivity - TalkTalk Business5pm 16/12/209am 04/01/2112pm 14/12/20
SIP - Ports and New Orders5pm 23/12/209am 04/01/2112pm 21/12/20
SIP - Small Changes e.g. diverts/barsSee standard opening hours
Simplified Hosted - Ports5pm 16/12/209am 04/01/2112pm 14/12/20
Simplified Hosted - New Order RequestsSee standard opening hours
Mobile OrdersSee table belowTBCTBC
Instanet M2M - New OrdersSee standard opening hours

Mobile - All Networks

Date PAC/STAC ClosedNext Day Port DatePAC/STAC Locked
Mon 21st DecTue 22nd DecMon 21st Dec
Tue 22nd DecWed 23rd DecTue 22nd Dec
Wed 23rd DecTue 29th DecWed 23rd Dec
Thu 24th DecWed 30th DecTue 29th Dec
Fri 25th DecWed 30th DecTue 29th Dec
Sat 26th DecWed 30th DecTue 29th Dec
Sun 27th DecWed 30th DecTue 29th Dec
Mon 28th DecWed 30th DecTue 29th Dec
Tue 29th DecWed 30th DecTue 29th Dec
Wed 30th DecMon 4th JanWed 30th Dec
Thu 31st DecTue 5th JanMon 4th Jan
Fri 1st JanTue 5th JanMon 4th Jan
Sat 2nd JanTue 5th JanMon 4th Jan
Sun 3rd JanTue 5th JanMon 4th Jan
Mon 4th JanWed 6th JanTue 5th Jan
Please Note: for EE ports, please ensure your requests are with us 48 hours before the PAC/STAC close date PACs closed after 6pm will fall to the next port date.

Reporting Lost or Stolen handsets out of hours

Should you need to contact to request a stolen bar please use the below details:

O2 Mobile
0800 977 7337
You can also use our O2 Management portal as applying bars is automated
Vodafone Simplified
0808 010 1280
Vodafone 24 months
0333 304 0191
150 from any EE Handset or call 07973 100 250

Christmas Opening Hours

Wed 23rd December Normal business hours
Thu 24th December 08:30 - 14:00
Fri 25th December CLOSED
Mon 28th December CLOSED
Tue 29th December 09:00 - 14:00
Wed 30th December 09:00 - 14:00
Thu 31st December 09:00 - 13:00
Fri 1st January CLOSED
Mon 4th January Normal business hours