Daily Contacts - Operations
Contact Phone 0161 925 1530
Office Hours Monday to Friday, 8:30am- 5:30pm
Provisioning Department
Support Type | Response (SLA) | Beyond Contact |
---|---|---|
Day to day Provisioning support inc portal support, Mobile Disconnections, updates on orders, change requests & general support | Up to 24 hours* | 0161 925 1530 (option 1) customer.services@beyondconnectivity.co.uk |
Portals Access: Please speak with your dedicated account manager if you require access to any of our portals.
|
Provisioning (Bars) Department
Support Type | Response (SLA) | Beyond Contact |
---|---|---|
Bars & Mobile Sim Swaps, PAC requests, Mobile Bolt-Ons, Bill limit change requests | 3 hours* | customer.services@beyondconnectivity.co.uk |
Please Note:
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Technical Support
Support Type | Response (SLA) | Beyond Contact |
---|---|---|
Fault reporting & support | 2 hours* - via ticket | 0161 925 1530 (option 3) Faults Ticketing System |
General queries, requests or support | 4 hours | 0161 925 1530 (option 3) Faults Ticketing System |
WLR faults | API to Openreach (automated) | WLR Faults Service Desk |
Please Note:
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Billing Team
Support Type | Response (SLA) | Beyond Contact |
---|---|---|
Billing queries, Bureau Bill adds / changes, Incorrect charges or bill file/ CDR queries etc. | 5 working days* | 0161 925 1530 (option 3) billing@beyondconnectivity.co.uk |
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* response times are subject to change during busier times
Operations Escalations
Should you feel that our operations team are not dealing with your query as you would expect and you would like to escalate it, please use the Operations Escalation path set out below:
- Level 1
- Karen Shepherd, Provision Team Manager
karen.shepherd@beyondconnectivity.co.uk
0161 925 1530 (option 1) - Adam Howard, Faults
adam.howard@beyondconnectivity.co.uk
0161 925 1530 (option 3) - Sarah Hartwell, Billing
sarah.hartwell@beyondconnectivity.co.uk
0161 925 1530 (option 4) - Level 2
- Donna Allan, Service Relationship Manager
donna.allan@beyondconnectivity.co.uk
07841 502 414 - Level 3
- Jo Pilling, Operations Manager
jo.pilling@beyondconnectivity.co.uk
07973 394 920