Daily Contacts - Operations

Contact Phone 0161 925 1530
Office Hours Monday to Friday, 8:30am- 5:30pm

Operations Team Contacts

Provisioning Department
Support TypeResponse (SLA)Beyond Contact
Day to day Provisioning support inc portal support, Mobile Disconnections, updates on orders, change requests & general support Up to 24 hours* 0161 925 1530 (option 1)
customer.services@beyondconnectivity.co.uk

Portals Access: Please speak with your dedicated account manager if you require access to any of our portals.

  • O2 Mobile Management: Our O2 Mobile Management portal is available for you to access to enable you to provision and manage your O2 Mobile Connections
  • Other Products: The Portal enables you to provision & manage other product categories such as Vodafone & EE Mobile, WLR, SIP, Broadband & Hosted,

Provisioning (Bars) Department
Support TypeResponse (SLA)Beyond Contact
Bars & Mobile Sim Swaps, PAC requests, Mobile Bolt-Ons, Bill limit change requests 3 hours* bars@beyondconnectivity.co.uk

Please Note:

  • Bars and Sim swaps of your Mobile Connections:
    In the first instance we ask that you place these via our portals however, if you still need support please send to bars@beyondconnectivity.co.uk and our team will be happy to assist you.
Technical Support
Support TypeResponse (SLA)Beyond Contact
Fault reporting & support 2 hours* - via ticket 0161 925 1530 (option 3)
http://ns.beyondconnectivity.co.uk

Please Note:

  • Please ensure you have completed all first line fault diagnosis
  • WLR Faults can be processed and managed through The Portal
  • Please submit all other faults such as SIP, Hosted, Broadband using our faults ticketing system - http://ns.beyondconnectivity.co.uk
  • Please complete all required sections on the fault ticket, providing as much information about the fault and the checks you have undertaken
  • Incomplete / inaccurate information about the fault can result in delays & may incur unwanted charges from our suppliers
  • The fault resolution time frames will differ from the response time as resolutions depend on the fault type & product

Billing Team
Support TypeResponse (SLA)Beyond Contact
Billing queries, Bureau Bill adds / changes, Incorrect charges or bill file/ CDR queries etc. 5 working days* 0161 925 1530 (option 3)
billing@beyondconnectivity.co.uk
Please Note:
In the first instance you submit your billing queries to billing@beyondconnectivity.co.uk as sending them to another department can cause delays in our response times.
Bureau Bill Amendments:
You can submit your end customer billing amendments to us as soon as the services commence billing on our billing portal.
During the bill run, you are usually provided with a 48 hour window where you can send us your last minute billing amendments for that bill run.
Pricing Queries:
Please speak to your dedicated sales team

* response times are subject to change during busier times

Operations Escalations

Should you feel that our operations team are not dealing with your query as you would expect and you would like to escalate it, please use the Operations Escalation path set out below:

Level 1
Karen Shepherd, Provisioning Team Leader
karen.shepherd@beyondconnectivity.co.uk
0161 925 1530 (option 1)
Adam Howard, Faults
adam.howard@beyondconnectivity.co.uk
0161 925 1530 (option 3)
Sarah Hartwell, Billing
sarah.hartwell@beyondconnectivity.co.uk
0161 925 1530 (option 4)
Level 2
Donna Allan, Service Relationship Manager
donna.allan@beyondconnectivity.co.uk
07841 502 414
Level 3
Jo Pilling, Operations Manager
jo.pilling@beyondconnectivity.co.uk
07973 394 920