Portals Access: Please speak with your dedicated account manager if you require access to any of our portals.

• O2 Mobile Management: Our O2 Mobile Management portal is available for you to access to enable you to provision and manage your O2 Mobile Connections
• Other Products: The Portal enables you to provision & manage other product categories such as Vodafone & EE Mobile, WLR, SIP, Broadband & Hosted,

Please Note:

• Bars and Sim swaps of your Mobile Connections:
  In the first instance we ask that you place these via our portals however, if you still need support please send to bars@beyondconnectivity.co.uk and our team will be happy to assist you.

Please Note:

• Please ensure you have completed all first line fault diagnosis
• WLR Faults can be processed and managed through The Portal
• Please submit all other faults such as SIP, Hosted, Broadband using our faults ticketing system - https://rnshelpdesk.kayako.com/
• Please complete all required sections on the fault ticket, providing as much information about the fault and the checks you have undertaken
• Incomplete / inaccurate information about the fault can result in delays & may incur unwanted charges from our suppliers
• The fault resolution time frames will differ from the response time as resolutions depend on the fault type & product

Please Note:

In the first instance you submit your billing queries to billing@beyondconnectivity.co.uk as sending them to another department can cause delays in our response times.

Bureau Bill Amendments:

You can submit your end customer billing amendments to us as soon as the services commence billing on our billing portal.

During the bill run, you are usually provided with a 48 hour window where you can send us your last minute billing amendments for that bill run.

Pricing Queries:

Please speak to your dedicated sales team