The service covers faults, 1st line diagnostics and escalation to suppliers for WLR, SIP, Mobile, Connectivity, Broadband and Hosted:
Option 1 - Out of Hours faults service which covers resellers’ out of office hours. Resellers inform us as to when the service needs to start and end and we will set this up with the out of hours team, this is usually evenings, weekends and bank holidays
Option 2 - Full 24/7 365 day faults service. Provides a full front line technical support service.
calls are answered by technically trained support staff and faults are handled within suppliers SLAs